The Delivery Gap
80% believe they deliver a superior experience. 8% of customers agree.
The Bain & Company finding has particular resonance in industrial B2B, where the delivery gap is almost always a communications, discovery, and digital experience gap, not a product quality gap. Companies build excellent products and generally do what they say. But their digital presence, content structure, and AI visibility do not reflect that excellence.
73% of mid-market companies in the $10M to $25M range experience revenue stagnation, and 70% of founder-led businesses stall between $7M and $12M. These are precisely the fluid power companies, automation distributors, and OEMs that have built strong technical reputations and loyal customers, but find that relationship-driven sales and aging digital assets can no longer produce the expansion they need.
These are not sales problems. They are operational marketing problems, the kind Ignite XDS is specifically built to diagnose and solve.